Masalae LLP (“Masalae”, “we”, “us”, or “our”) respects your privacy. This policy describes the information we collect, how we use and protect it, and the choices available to you when you use this website, submit an enquiry, or otherwise contact us.
1. Information we collect
Information you provide
When you contact us, ask about a product, or submit a business quote request, we may collect the details you enter in the form. Depending on the form, this may include your name, email address, phone number, company name, country or destination, customer type, subject, product or category of interest, estimated quantity, unit, packaging preference, target market, and message. We also record the date and time of your consent to the processing described here.
Please do not include payment-card details, passwords, sensitive personal information, or confidential documents in website forms.
Technical and usage information
Our hosting and server systems may create standard technical records, such as IP address, browser or device information, request date and time, pages requested, and diagnostic information. These records may be used to operate, secure, and troubleshoot the website. We do not describe this as analytics or advertising tracking.
2. How we use information
We use submitted information to review and respond to enquiries; discuss product, sourcing, packaging, quantity, and destination requirements; maintain enquiry and business records; operate and secure the website; prevent spam or misuse; and meet applicable legal obligations. Submitting a form does not itself create a purchase or supply agreement.
3. reCAPTCHA and service providers
Our business quote form uses Google reCAPTCHA to help distinguish genuine requests from automated submissions. When you use that form, information such as your IP address, browser and device signals, and interaction with the reCAPTCHA widget may be processed by Google for verification and abuse prevention. Google may also use cookies or similar technologies for this purpose. Google handles this information under its Privacy Policy and Terms of Service.
Information submitted through forms is stored in the website database and may be accessed by authorised website administrators. Where configured, an email service may also be used to send enquiry notifications. Our hosting, infrastructure, and other service providers may process information as necessary to provide their services to us.
4. Disclosure and international processing
We do not sell personal information. We may share information with service providers supporting the website or our business, with professional advisers, or with authorities when required or permitted by law. Such providers may process information in locations different from yours, subject to applicable legal requirements and appropriate safeguards where required.
5. Cookies and similar technologies
The website uses a session cookie to support essential functions such as form security and navigation between form submissions. Google reCAPTCHA may use its own cookies or similar technologies when the quote form is loaded. You can manage cookies through your browser settings, but disabling them may affect website or form functionality.
6. Retention and security
We retain enquiry and contact information for as long as reasonably necessary to respond, manage related business communications, maintain appropriate records, resolve disputes, and meet legal obligations. Retention periods depend on the purpose and circumstances. We use reasonable technical and organisational measures to protect information, but no method of transmission or storage can be guaranteed to be completely secure.
7. Your choices and privacy requests
Depending on applicable law, you may be entitled to request access to, correction of, or deletion of personal information, or to object to or restrict certain processing. To make a privacy request or ask a question about information submitted through this website, please contact us using the Contact form. We may need to verify your identity and may be unable to fulfil a request where an exception applies.
8. Third-party websites
This website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing information to them.
9. Changes to this policy
We may update this policy when our website, practices, or legal requirements change. The current version and its “Last updated” date will appear on this page.
10. Contact us
For questions, concerns, or requests relating to this policy or your personal information, contact Masalae LLP through our Contact page. Contact details configured by the website administrator are shown there.
This policy is intended to describe this website’s current enquiry and catalogue functions. It is not legal advice; the site operator should obtain qualified advice to confirm its legal obligations and operational practices.