Last updated: 1 October 2026
Welcome to the website of Masalae LLP (“Masalae”, “we”, “us”, or “our”). By accessing or using this website, you agree to these Terms & Conditions. If you do not agree, please do not use the website.
1. About this website
Masalae LLP uses this website to introduce its business and product catalogue and to receive product, sourcing, and business enquiries from individuals and businesses. Product categories and catalogue items may be configurable. The website does not provide an online checkout or itself confirm that a product is available for sale.
2. Enquiries and quotations
Submitting a contact message or quote request is an enquiry only. It does not create an order, purchase, supply agreement, or commitment by Masalae to supply any product. Any quotation or proposal is subject to its stated validity, availability, specifications, quantity, packaging, destination, payment, delivery, and other terms.
An order is formed only when the relevant order terms have been agreed and accepted in writing by the parties. If an accepted quotation, purchase order, sales contract, or other written confirmation conflicts with these website terms, the order-specific terms govern that order.
3. Product information
Product descriptions, images, specifications, packaging details, and other catalogue information are provided for general reference and may not represent a current offer. Actual product characteristics, specifications, availability, quantities, packaging, pricing, documentation, and suitability must be confirmed for the specific enquiry and order. Images are illustrative and may not depict the exact goods supplied.
4. Buyer responsibilities
You are responsible for providing accurate and complete information in your enquiry, including any relevant product requirements, quantities, packaging preferences, intended market, and destination. Before placing an order, buyers should confirm that the product and its specifications meet their requirements and that import, use, labelling, and other applicable requirements in the destination market are understood.
Please do not submit passwords, payment-card details, sensitive personal information, or confidential documents through website forms.
5. Pricing, payment, and delivery
Prices, payment arrangements, taxes, shipping, delivery schedules, and any applicable duties or charges are confirmed for each order in its written terms. Information on this website is not a price offer or a guarantee of availability or delivery time. No payment should be made based solely on catalogue information or an unaccepted enquiry.
6. Cancellations and refunds
Order cancellations and refund requests are handled under our Refund & Cancellation Policy and any applicable order-specific terms. Nothing in these Terms & Conditions limits rights or remedies that cannot legally be excluded.
7. Website use
You agree to use this website lawfully and not to disrupt its operation, attempt unauthorised access, interfere with its security, introduce malicious code, or misuse its enquiry forms. We may restrict or suspend access where reasonably necessary to protect the website, its users, or our business.
8. Intellectual property
Unless otherwise stated, website content, including text, branding, graphics, photographs, design, and code, is owned by Masalae LLP or used with permission and is protected by applicable intellectual property laws. You may view and use the website for personal or legitimate business enquiry purposes. You may not reproduce, adapt, distribute, or commercially exploit website content without prior permission, except where permitted by law.
9. Third-party services and links
This website may use or link to third-party services and websites, including services that support website security or communications. Those providers operate under their own terms and policies. Masalae does not control and is not responsible for the content, availability, or practices of independent third parties.
10. Website information and availability
We make reasonable efforts to keep website information useful and current, but it may contain errors or become outdated. We may change or remove content and may suspend website access for maintenance, security, or operational reasons. We do not guarantee uninterrupted or error-free access.
11. Limitation of liability
To the extent permitted by applicable law, Masalae is not liable for indirect or consequential loss arising from use of, or inability to use, this website or reliance on general website information. These terms do not exclude or limit liability or remedies that cannot legally be excluded or limited. Any liability relating to an accepted order is subject to the applicable order terms and law.
12. Privacy
Our Privacy Policy explains how information submitted through this website is handled. By using the website and submitting information, you acknowledge that processing will take place as described there and as permitted by applicable law.
13. Changes to these terms
We may update these Terms & Conditions from time to time. The current version and its “Last updated” date will be published on this page. Your continued use of the website after an update means you accept the revised terms.
14. Governing law
These Terms & Conditions are governed by the laws of India, without limiting any mandatory consumer protections or other rights that apply under law.
15. Contact us
If you have a question about these terms, the website, or a product enquiry, please contact Masalae LLP through our Contact page. Contact details configured by the website administrator are shown there.